FAQ's

How do I prepare for a curly cut?

I need to see the curls as they would naturally sit and how you normally wear them. This means I need you to use all your usual products. Don’t wear your hair up as this can pull the curls, equally please make sure your hair is totally detangled as when you next wash and detangle your hair after your appointment our cut may sit unbalanced. Finally please make sure your hair is freshly washed, I know… washing your hair for a cut is barmy but it allows me to cut it perfectly balanced!
I'm a new client, how do I book an appointment with you?

Well firstly... welcome! I love new clients! To book in an appointment please follow the links on my site for either In-salon or a mobile appointment, this will take you to my setmore booking system. If you're a new client please select "First Step" This is so you can get the most out of your appointment and obtain all the curly advice I have to give you on your curls. Please don't forget to add your address and parking details to the booking when prompted.
What do you need in order to carry out the service?

If you're booking in a mobile appointment I will need somewhere for you to sit and ideally somewhere to place my mirror although not essential. For a first step appointment you will be required to wash your hair so a bath with shower hose is preferred however I can use a sink with a jug too. Please feel free to drop me a message should you need to chat more.
Where do I go for my appointment?

If you have selected a mobile cut I will come to you. Fresha will have asked you to fill out a form notifying me of your address. If you have selected a salon appointment you can find me at The Jade Chapman collection... 6 Queens Road, Westbourne, BH2 6BE - The address will also be shown on your confirmation email.
Can you style my hair for a special occasion?

Absolutely! Pre-wash your hair and I’ll be there in a jiffy to style and diffuse ready for you to hit the town! If you’re a bride just get in touch and I’ll drop you over a quote that includes travel and extra faffing time!
How far do you travel?

My prices are inclusive of a 10 mile radius… if you’re a little further afield just drop me a message and I’ll work out travel/time costs. Alternitavely come and see me in-salon at the Jade Chapman Collection Westbourne
What if I don't want to be on camera?

All salon appointments are filmed throughout both from the front and the back. Mobile appointments will have a before and after taken from the back.
How much is postage?

Postage is a flat rate of £3.99 sent via Evri
What are the options for postage?

You can pick the items up from my address in Wallisdown for free, wait until your next appointment (if a hair client) or select postage.
How long do I have to wait if something is out of stock?

Typically deliveries come weekly dependant on what it is. You should never have to wait more than two weeks for an item to come back into stock.
Do you sell samples?

Most of my hair products are available as samples on request. The best thing to do however is book in a "First Step" or "One to One" appointment and lets tailor your haircare to what your hair NEEDS!
How do I choose the correct product?

I work on a protein/moisture basis - your hair needs one or the other. Typically 95% of people need strength in their hair and this is protein. Each strand of your hair maybe fine but dry to the touch, especially at the ends although you may have a lot of it. Moisture is needed for wiry hair that feels thick and water is not easily absorbed. You can find out more about what your hair needs by joining my Curl Tribe!
When will you be starting your academy?

I am hoping to start my academy shortly after completion of my AET which allows me to teach in college. This will mean I am up and running by Christmas 2024!
Can you come to my salon to teach?

Yes! Pop me a message and I'll get back to you with course details.